Customer Value Agreements (CVAs) Maximize Uptime
9/11/2020
A Customer Value Agreement (CVA) is a maintenance agreement between an end user and Foley Power Solutions where Cat genuine parts and customizable services are provided.
These services can be customized for those who just need genuine preventative maintenance (PM) parts and an oil change/oil analysis to customers who may need a more complete and comprehensive maintenance contract.That said, Customer Value Agreements (CVAs) can provide different things for different customers. However, don’t take our word for it, hear from customers across the country. From Kansas City to El Paso to Phoenix, these customers show how CVAs impact their business in four key areas.
1. HASSLE-FREE OWNERSHIP
Every CVA’s focus is to deliver you convenient ownership by finding the right agreement for your business on one plan and even options for one payment. So, no matter your preferences regarding dealer service, Cat fluids or the CVA duration, the goal is to keep ownership seamless and costs predictable. Michelle Walker, VP of Finance and Administration at SSC Underground in Arizona, noted, "Those agreements have been a really key component to our operations. The benefit to it for me is from a budgetary standpoint.”
2. ON-TIME MAINTENANCE
Nothing gets in the way of up-time like unplanned maintenance issues. You’re not only risking costly repairs, but you’re losing out on money from jobs you could be working. CVAs put maintenance on a plan with the right parts delivered at the right time, with optional dealer maintenance. For customers like Chris Johnson, Equipment Manager at Kaw Valley Companies in Kansas City, this keeps his operation running smoothly. “You don't have to worry about it,” said Johnson. “They call you, they say, ‘Hey, you're coming up, you're due.’ You know that the maintenance side is put to bed. It's taken care of.”
3. SECURITY OF EXPERT SUPPORT
Cat Customer Value Agreements back you with dealer support. From Generator Protection Plans to inspections to dealer advice, you benefit from expertise and an ongoing partnership. Miguel Allen, owner of Allen Concrete in Texas, has grown his operation in the greater El Paso area. With a CVA on every Cat machine he owns, he views the dealer support as a key differentiator. “You have an expert telling you that your piece of equipment is okay,” said Allen.
4. PEACE OF MIND FROM EQUIPMENT HEALTH MANAGEMENT
You can’t put a price on peace of mind. But you can count on peace of mind in every CVA. With easy access through the Cat App, you can monitor machine hours, location and key health alerts to ensure your equipment’s running right. Paired with other benefits of a CVA, peace of mind goes beyond just a feeling. Jeff Gatton, owner of JAG Excavating Inc. in Kansas City, spoke of how his agreement helps toward the ultimate business goal. “The big picture is no downtime,” said Gatton. “I know every day a machine doesn't break is a day closer to it breaking, and I know if I can avoid that day as long as possible — then our profitability is that much better.”
